Orders placed on weekdays before 12:00 noon will be shipped the same day. Once your order has shipped, we will send a confirmation email. Personalized jewelry is shipped within 5 business days.

The order will be delivered by PostNL. You do not have to stay home to accept the package from the letter carrier, the order fits through the mailbox. In 99% of cases, the order will be delivered to you the working day after you receive a shipping confirmation.

Our products are made with the best materials. Each product has a description of what it is made of. The chance of discoloration of our jewelry is very small.

In the shop you will find products that you can personalize with your own chosen text. Each article has a field where you can enter your desired text. Each article description shows how many characters the jewelry can contain and how you can enter the text.

Yes! We give a standard 6 months warranty on our jewelry. We find it very important that you enjoy your jewelry ordered. In the unlikely event that something goes wrong with your jewelry, you can always contact us and together we will look for a suitable solution.

Our standard products, which do not have your own chosen text on them, can be returned. Personalized products cannot be returned. These are custom made especially for you and cannot be resold. Please check this page for more information. Return shipping costs are the responsibility of the buyer.

Yes indeed! Nice of you to ask. It is indeed possible to become a Key Moments retailer. Read here how you can register your company as an outlet.

We try to reply to your message as soon as possible and at the latest within 48 hours.

Send us an email to info@cinza.nl, via WhatsApp to Key Moments at 0642216572 or via the contact page, and we will answer your question as soon as possible.